Returns/Returns Policy:

Best Expressions strives to provide the best customer service to you our valued customer. We understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfilment of their orders. Below are details of how replacement orders or refunds are processed:

1. If there is a claim of non delivery, please allow at least 24-48 hours to investigate and to determine what occurred. In many cases, delivery was attempted but either the recipient was not present/could not be contacted/the sender could not be contacted/ no neighbours were available to accept the order. We reserve the right to attempt a redelivery if this occurs. Please note that we make every effort to make the delivery on the scheduled date and to contact the recipient and or sender should any issue arise.

2. If an order is filled and delivered to the recipient and there is damage or a question of the quality of the gift delivered, the recipient and or sender can customer service directly. In almost every case, we will gladly replace the gift. To report damage and request a replacement, please contact Best Expressions  within 24 hours of the delivery. Bear in mind that flowers, fruit and gourmet items such as cheese are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided by Best Expressions. No refunds or replacements will be made for any order should the recipient or sender not notify us within 3 days of the original delivery date.

3. Best Expressions  is not responsible for any order where the recipient refuses to accept the item. Best Expressions will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery. The sender/customer will be notified of delivery refusal and be contacted within 1 day of ordering for alternate delivery instructions, a re-routing fee may apply. Where non-perishable products are in good condition and salvageable we will happily offer store credit.

4. Should any customer place an order through Best Expressions  and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can provide new information so that the order can then be properly re-routed using the correct information.

Delivery Policy:

Timed Deliveries: Unfortunately we cannot guarantee specific delivery times. Due to high volume at major holidays, please allow extra time for deliveries. We aim to make deliveries to elementary and high schools by 2 pm for local deliveries. We aim to make deliveries to offices and businesses by 5pm and residential deliveries by 6pm. We will contact the recipient only in the event of a major delay to be provided with further delivery instructions.

Incorrect Address:

You will always be prompted to verify addresses and provide a recipient contact number.

(Local Deliveries) In the event of an incorrect address or that the recipient is not present every effort will be made to call the recipient for further delivery instructions which may include: arrangement for store pickup, to leave the gift with a neighbour or rerouting of the delivery.

(Island wide Deliveries)

In the event that the recipient or sender cannot be contacted and a second delivery attempt is needed this may attract a rerouting or second delivery fee.

Proof of Delivery:

On most occasions we notify sender of delivery by text message, email or phone call. During high volume seasons: Valentine's Day, Mother's Day, Christmas we will send delivery notifications by the end of that working day. Please allow extra time for out of town courier deliveries.

Office and School Delivery Policies:

While we strive to make deliveries directly to recipients some businesses require that deliveries be left with the front desk/reception area. In that event we will either ask the desk attendant to notify the recipient or will call to alert the recipient of the delivery.

We aim to make deliveries to elementary and high schools by 2 pm for local deliveries. We aim make deliveries to offices and to businesses by 5pm. We will contact the recipient only in the event of a major delay to be provided with further delivery instructions.